Privacy Policy – Teem TravelWorld Pvt Ltd

Teem TravelWorld Pvt Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you use our website, mobile application, or services (collectively, the “Platform” or “Services”).

Information We Collect

We may collect the following categories of personal data:

• Identity & Profile Data: Name, username, password, booking history, feedback.
• Contact Data: Email address, phone number, billing and delivery address.
• Transaction Data: Service details and limited payment-related information received from payment partners.
• Technical & Usage Data: IP address, device details, browser type, location data, cookies, and platform activity.
• Marketing Preferences: Communication and promotional preferences.

How We Use Your Data

We use your personal data to:

• Provide and manage Services and user accounts;
• Process transactions and payments;
• Improve platform functionality and user experience;
• Communicate updates, offers, and service-related information;
• Ensure security, prevent fraud, and comply with legal obligations.

Data Sharing & Transfers

We may share your data with service providers, payment partners, legal authorities, or affiliates strictly for providing Services or as required by law. Data may be stored or processed outside India in compliance with applicable laws and RBI guidelines.

Cookies & Security

We use cookies to enhance user experience and analyse usage trends. We implement reasonable security measures to protect your data; however, you are responsible for maintaining the confidentiality of your account credentials.

Data Retention & Rights

Your data is retained only as long as necessary or as required by law. You may contact us to review, update, or raise concerns regarding your personal data.

Contact

For privacy-related queries or grievances, contact us at: care@travelteem.com

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Terms & Conditions – Teem TravelWorld Pvt Ltd

By accessing or using our Platform, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Platform.

Eligibility

You confirm that you are legally competent to enter into a binding agreement and to comply with these Terms.

Services & Transactions

All purchases or bookings made on the Platform constitute legally binding transactions. You agree to provide accurate personal and payment information for completing Transactions.

Cancellation & Refund

Cancellations and refunds are subject to the specific terms displayed on the Platform. Refunds are applicable only if the service/product does not match its description and must be requested within the stipulated timeframe.

User Responsibilities

You agree not to misuse the Platform, engage in unlawful activities, violate security features, or infringe upon the rights of others. Any content posted by you must comply with applicable laws.

Limitation of Liability

Our liability is limited to the refund mechanism described on the Platform. We are not responsible for indirect, incidental, or consequential losses.

Reviews & Content

We may allow user reviews, which must be honest and lawful. We reserve the right to remove reviews at our discretion.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved through arbitration in Bengaluru in accordance with the Arbitration and Conciliation Act, 1996.

Contact

For support or grievance redressal, contact: care@travelteem.com